Privacy Policy

We are Space Architecture (Europe) Limited (Company Number 04674960) (“we”, “us”, “our” or “BIM Show Live”) and our registered office is at Spaceworks, Benton Park Road, Newcastle upon Tyne, NE7 7LX. We take your privacy very seriously, and it is important to us that you can use and enjoy our site without having to compromise your privacy in any way.

Our privacy policy explains how we will use your personal details.

In summary, we treat your personal details with the care and respect that they deserve. We store all of your personal details on a secure server within the European Economic Area. Where we have given you, or where you have chosen, a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Personal Data

“Personal Data” means any information relating to an individual that identifies the individual or could reasonably be used to identify the individual regardless of the medium involved (e.g. paper, electronic, video, audio). Personal Data includes obvious personal identifiers (e.g. name, email address, postal address, telephone number etc) as well as information which can indirectly identify the individual when combined with other information. For example, Personal Data includes passwords, IP addresses, pictures, online search history, geolocation information etc.

Personal Data Collected

Personal data is collected by BIM Show Live, part of Space Architecture (Europe) Limited, a company registered in England with company number 4674960.

When placing an order for tickets, registering to use the official BIM Show Live App or registering to receive the newsletter, the following information will be collected:

• Name
• Company Name
• Email Address
• Telephone Number
• Postal address
• Where you initially heard about BIM Show Live
• Log in and password (where applicable)
• IP address
• Opt in time and date (where applicable)
• Browser used

Some of the above information may also be collected when filling out a survey, purchasing tickets, or filling out a form – a clear request to opt in will always be provided across all methods of data collection.

No sensitive data is stored by BIM Show Live any payment information provided for show tickets (credit card, debit card,) is processed through an independent secure payment gateway.

Given the nature of BIM Show Live, we do not collect any sensitive personal details (e.g. information about your race, political opinions or religious beliefs) about you.

If you are under the age of 16, you are prohibited from using BIM Show Live and having a profile with us. We do not knowingly collect information from or direct any of our content towards children. If we learn or have reason to believe that you are under the age of 16, we will have to remove your BIM Show Live profile. We’re sorry for any inconvenience caused.

Data Use

Personal data is collected to provide an overall better user experience for our customers. By using our website, you agree that we may use your information to:

• Inform you about news and information relating to our business – including new product launches, product improvements and general business news (only where you specifically opt in)
• To efficiently process online transactions
• To ask for ratings and reviews of services or products
• Analyse volume and behaviour of the visitors to our site
• Analyse open and click through rates of our email campaigns to understand patterns in behaviour and to offer more relevant content
• Receive feedback from our customers to resolve any issues and provide an overall better customer experience
• Personalise content to be more tailored to our customers

Newsletter

Any marketing newsletters or email sent by BIM Show Live to our customers include clear ‘update preferences’ and ‘unsubscribe’ links at the bottom of each email. These can be used at any time to change details or to unsubscribe and no longer receive any further marketing communications. Any requests received by other means will be dealt with appropriately and efficiently by BIM Show Live. BIM Show Live will continue to send you marketing communications via this method as long as you remain on the database and do not actively unsubscribe.

When we might share your information with other people

We will not share your personal information unless:

• We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use.
• Our business enters into a joint venture with, or is sold to, or merged with, another business. We may then share your information to our new business partners or owners.
• We use third parties to carry out business activity and they require personal data to do so. This may include analytics and search engine providers that assist us in the improvement and optimisation of our site.
• You have agreed to it being shared with third parties for relevant marketing activity (e.g. exhibitors, see below).

Where relevant, we will require that third parties follow our data protection and privacy policies, and will require that such third parties do not use your personal information for their own business purposes without your prior consent.

Other Forms of Communication

Other methods of marketing communication such as telephone calls, SMS and direct mail may be used on occasion.

Online Payments

Our site uses Secure Server software that encrypts your credit or debit card information to ensure your transaction with us is private and protected as it travels over the Internet. When you are on the pages which collect your personal information or payment details look for ‘http’ at the beginning of the website address and for the padlock icon at the bottom of your browser window. This tells you that the connection is secure.

Every payment transaction we process is checked by our fraud control systems to validate the authenticity and validity of the payment cards used, as well as indicators of possible fraudulent use.

Case Studies and Testimonials

BIM Show Live occasionally publish customer case studies and testimonials on our site and social media sites. Permission to do so is always appropriately gained from all parties involved.

Third Parties

BIM Show Live will often sell its products through a network of distributors and we may from time to time employ other companies and individuals to perform functions on our behalf. Examples include fulfilling mailing or orders, carrying our surveys, delivering packages, sending postal mail and email, analysing data, providing marketing assistance, processing credit card payments etc.

Personal information provided to BIM Show Live may be forwarded to our third-party providers in order to perform certain functions but will not be used for any other purpose outside of the customer request. BIM Show Live ensures that any third-party providers are fully aware and compliant with our data protection practices and the new GDPR legislation.

BIM Show Live will not sell your data to any third parties for marketing purposes.

BIM Show Live will link to third party websites from our own website, we are not responsible for the privacy practices of such websites.

Right to be Forgotten

As well as accessible ‘opt out’ links on all of our email campaigns. Individuals can make a request to have any personal data completely removed from all of our systems by placing a right to be forgotten request. This can be placed by sending an email to info@bimshowlive.co.uk.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track your use of a website and to compile statistical reports on website activity.

The Interactive Advertising Bureau (IAB) is an industry body that provides in-depth information about cookies. You can set your browser not to accept cookies and the IAB website tells you how to remove cookies from your browser. However, in a few cases some of our site may not function if you do not permit cookies from your browsers.

We automatically collect and store the following information about your visit to our site:

• the internet domain and IP address from where you access our site;
• the type of browser software and operating system used to access our site;
• the date and time that you accesses our site;
• the pages you enter, visit and exit from our site; and
• if you linked to our site from another site, the address of that site.

The cookies we use are “analytical” cookies. They allow us to identify click stream patterns, to improve our site, and to learn about the number of visitors to our site and the types of technology that our visitors use. We only use this information to ensure that our site stays compatible with a selection of browsers and systems, and to ensure that our site appeals to a wide audience.

The site uses:

Google analytics cookies to monitor how many users are using the site, how they find the site, which pages they visit and what type of devices they are using – please note we cannot identify individual users

• Google Adwords
• Cookies set by Google Maps
• YouTube cookies if you play a video hosted by YouTube
• Session cookies are used for all users
• Cookies used to remember user type

We presume that users who have their web browsers set up to accept cookies and who continue to use our site, have accepted BIM Show Live’s use of cookies.

Users who do not want to have cookies saved on their computer or other devices can block them. Users who do not block cookies are presumed to have given their consent to the cookies used on this site.

Data Storage

BIM Show Live stores information in order to fulfil customers’ requests and contractual obligations as well as to improve the overall user experience for our customers.

Data is stored on our secure internal network, in our third party email marketing platform (Mailchimp), on our website, active databases, shared network drives, cloud servers and by other means.

How long do we keep your personal details for?

We only keep your personal details for as long as is necessary, after which time they are securely deleted.

Don’t forget that you have the right to be forgotten at any time.

Accessing your personal details

You have a right to request a copy of the information that we hold about you at any time. To obtain a copy of this information, please email info@bimshowlive.co.uk or write to us at Spaceworks, Benton Park Road, Newcastle upon Tyne NE7 7LX. In certain circumstances, we may make a reasonable charge for this service.

If your personal details are inaccurate

We are committed to ensuring that the information which we hold about you is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate

Your right to be forgotten

You have the right to have your personal details erased. If you would like your personal details to be erased, please email info@bimshowlive.co.uk or write to us at Spaceworks, Benton Park Road, Newcastle upon Tyne NE7 7LX

Other websites

Our site may contain links to other sites. This privacy policy only applies to our site. If you are using another site, you should read their privacy policy.

Your right to complain

If you have any problem with the way that we are handling your personal details, you should contact the Information Commissioner’s Office (“ICO”). The ICO can be contacted by telephone on 0303 123 113, Monday to Friday between 9am and 5pm, or by email on casework@ico.org.uk.

You can visit the ICO’s website by following this link.

Changes to our privacy policy

We keep our privacy policy under regular review. Any updates are posted on our site. This privacy policy was last updated on 16 October 2017.

Contacting us

Any questions or comments relating to this statement or our site should be sent to: info@bimshowlive.co.uk or Spaceworks, Benton Park Road, Newcastle upon Tyne, NE7 7LX

Changes to Privacy Policy

BIM Show Live reserves the right up update our Privacy Policy at any time. Any modifications to this policy will be communicated to our customers via our website or by email.